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Yorkshire Post business editor Chris Burn reacts to the news that three top building societies are to pay out tens of millions of pounds to customers who were the victims of the collapse of a company called Philips Trust Corporation.<br/>Read more here: https://www.yorkshirepost.co.uk/business/leeds-newcastle-and-nottingham-building-societies-to-pay-tens-of-millions-to-philips-trust-victims-4613793

Philips Trust payouts by top building societies 'victory for people power'

⏲ 2:26 👁 81.7M

Jotform

Top Nonprofit Survey Questions

⏲ 6 minutes 12 seconds 👁 1.2K

Jotform

Excellent Customer Service Survey Questions

⏲ 5 minutes 46 seconds 👁 2.6K

Americans admit to ignoring their “check engine” light for an average of four months before addressing it, according to new research.<br/><br/>A new survey of 2,000 American car owners revealed that one in five (20%) even admit to putting it off between six and 18 months.<br/><br/>This may be because almost one-third (32%) will wait “as long as possible” before bringing their car in to get serviced.<br/><br/>In fact, another 39% are likely to wait for an incident or for something to break before even considering bringing their car in for service.<br/><br/>The research also revealed that 35% regret putting their car care off — resulting in unexpected repair fees (39%), emotional stress (22%) and even a roadside emergency (21%).<br/><br/>And while the average American feels that preventative car care is important (93%), almost half (48%) said they push back getting their car serviced because of financial constraints.<br/><br/>Conducted by OnePoll on behalf of Pep Boys, the data showed that when it comes to car care, Americans are prioritizing some things over others with exterior light issues (11%), window and windshield cracks (9%) and the radio or sound system (3%) ranking at the bottom of the list.<br/><br/>Americans have had their current car for an average of seven years and 93% own their car, compared to leasing it (7%).<br/><br/>Each year, the average respondent spends more than $400 on car maintenance ($438) and estimates that they’ve spent an astounding $6,272 in total servicing their current car over the years.<br/><br/>To get their car serviced, Americans are most likely to go to a dealership (31%) or a local mechanic (27%) and the majority (62%) do so every three to six months.<br/><br/>In relation to their other responsibilities, 38% of respondents said caring for their car is a “very high” priority.<br/><br/>Despite this, 21% feel like their car is going to break down any day now.<br/><br/>When asked what would cause the most stress if repairs were needed, engine trouble (66%), bad brakes (33%) and fuel system issues (31%) ranked as the top three.<br/><br/>In fact, 26% even admit that their car stresses them out more than their finances or even personal relationships (14%).<br/><br/>Despite these worries, only 32% of respondents wished they lived somewhere a car wasn’t necessary, perhaps because the majority (65%) don’t believe that life would be easier without one — an indicator of just how important they are to our lives.<br/><br/>WHAT CAR REPAIRS STRESS OUT AMERICANS THE MOST?<br/>● Engine - 66%<br/>● Brakes - 33%<br/>● Fuel system - 31%<br/>● Exhaust system - 16%<br/>● Tires - 15%<br/>● AC/heat unit - 15%<br/> <br/>Survey methodology:<br/>This random double-opt-in survey of 2,000 American car owners aged 25+ was commissioned by Pep Boys between March 29 and April 8, 2024. It was conducted by market research company OnePoll, whose team members are members of the Market Research Society and have corporate membership to the American Association for Public Opinion Research (AAPOR) and the European Society for Opinion and Marketing Research (ESOMAR).

Top reasons Americans avoid taking their car in

⏲ 0:41 👁 92.3M

258t

SteveJobs CustomerExperience

⏲ 2 minutes 51 seconds 👁 213.8K

Ron Kaufman

Three key points to make your customer satisfaction surveys worth your customers’ time

⏲ 3 minutes 38 seconds 👁 1.5K

AI has had a number of transformative effect on people and businesses, but how do you use AI safely in your small business? This panel of industry insiders at Imagination In Action’s ‘Forging the Future of Business with AI’ Summit breaks how entrepreneurs can be realistic about how they can use AI to grow their business and help customers. <br/><br/>Subscribe to FORBES: https://www.youtube.com/user/Forbes?sub_confirmation=1<br/><br/>Fuel your success with Forbes. Gain unlimited access to premium journalism, including breaking news, groundbreaking in-depth reported stories, daily digests and more. Plus, members get a front-row seat at members-only events with leading thinkers and doers, access to premium video that can help you get ahead, an ad-light experience, early access to select products including NFT drops and more:<br/><br/>https://account.forbes.com/membership/?utm_source=youtube&utm_medium=display&utm_campaign=growth_non-sub_paid_subscribe_ytdescript<br/><br/>Stay Connected<br/>Forbes newsletters: https://newsletters.editorial.forbes.com<br/>Forbes on Facebook: http://fb.com/forbes<br/>Forbes Video on Twitter: http://www.twitter.com/forbes<br/>Forbes Video on Instagram: http://instagram.com/forbes<br/>More From Forbes:http://forbes.com<br/><br/>Forbes covers the intersection of entrepreneurship, wealth, technology, business and lifestyle with a focus on people and success.

How Should Entrepreneurs Incorporate AI Into Their Businesses_

⏲ 34:39 👁 12.2M

Foundation Group

Can a Nonprofit Sell Goods and Services?

⏲ 7 minutes 27 seconds 👁 1.6K

Rea Ninja

CALL CENTER 101: Customer Satisfaction Survey (CSAT Survey Tips)

⏲ 11 minutes 45 seconds 👁 23.1K

One in four employed Americans worry that their job is in danger, according to new research, conducted by OnePoll for CSU Global.<br/><br/>A survey of 2,000 employed adults looked at how they see themselves in their current role and found that 25% are worried about losing their jobs in the next year.<br/><br/>These concerns stem from distress about the job market (25%) and knowing that they work in an unstable business or industry (22%).<br/><br/>Keeping up with their profession is also a challenge for respondents: 32% are worried that they’re falling behind or lacking the skills they need to be successful.

1 in 4 employed Americans worry their job is in danger

⏲ 0:59 👁 164.7M

Simon Sinek

The SERVICE in Customer Service | Simon Sinek

⏲ 4 minutes 43 seconds 👁 74.4K

Amber Melanie Smith

Starting a Nonprofit: Must-have Board of Directors roles

⏲ 15 minutes 4 seconds 👁 49.6K

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