Automation & Community combined: How to decrease customer service costs and increase sales conversion from chat bot service Watch Video
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⏲ Duration: 22 min 71 sec ✓ Published: 26-Oct-2021
Description: Involving the community in customer service is growing in importance, and more and more well-known brands are engaging experienced customers to share their product knowledge with others.nnThis allows authentic product recommendations: “We recorded a 14.7% increase in sales conversion after a Guuru live chat”, says Kim Wentz from vertbaudet. Combining peer-to-peer support cleverly with a bot decreases cost sustainably. “We have significantly fewer support requests while increasing customer
Play Video: (Note: The default playback of the video is HD VERSION. If your browser is buffering the video slowly, please play the REGULAR MP4 VERSION or Open The Video below for better experience. Thank you!)